Frequently Asked Questions
DELIVERY
How long will it take for my order to arrive?
While the majority of orders sent via USPS (US Domestic - Regular) arrive within 1-4business daysdays andUSPS (US Domestic - Express) within 1-3 business days under normal circumstances, please be aware that external factors may affect delivery times. These factors include the shipping carrier's service, weather conditions, holidays, or peak shopping seasons, over which we have limited control.
Please allow 5 working days after dispatch for your order to arrive before enquiring about your delivery.
How long will it take to dispatch?
Orders are typically processed and dispatched within 2-5 business days, excluding holidays and weekends. Orders that contain more than 10 items might take 3-10 business days to fulfill. If an order is placed on a weekend, it will be processed and dispatched on the following Monday. You will receive a dispatch confirmation email from us when your order has been sent.
How do I know my order has shipped?
We'll send you a confirmation email once your order is dispatched from our warehouse.
Do you ship internationally?
Unfortunately we are only able to dispatch orders to the United States and United Kingdom at this time.
Do you offer free shipping?
Yes shipping is always free for all orders - regardless of size.
Can I track my order?
Once an order has been shipped, you will receive a confirmation email with the order tracking code. Also, you can check the tracking code by pasting it on the USPS website https://tools.usps.com/go/TrackConfirmAction_input
I have an issue with my delivery how do I get in touch?
Email our friendly team at support@purolabs.com
ORDERS
What payment methods do you accept?
All the major ones: Visa, Mastercard, American Express, and most US debit cards.
You can also pay using PayPal, Apple Pay, Google Pay or Shop Pay.
Is it safe to order through your site?
Yes all transactions processed on our website are safe, we never store card details & your personal data is kept 100% secure at all times.
Can I cancel/amend my order?
Please contact customer services ASAP if you have made a mistake during the ordering process or wish to cancel your order before it is shipped.
Please note that we can only amend orders that haven't been processed for dispatch so please reach out to us as soon as possible!
Do you offer a discount for new customers?
Yes. First time customers get 10% off their order.
Sign up using the email box in the pop-up or the footer at the bottom of the website.
Can I order over the phone?
Unfortunately we are only able to accept orders through our website at this time.
PRODUCTS
Are your products natural?
Yes. Our two directors come from a background in health & wellness and always prioritise the cleanliness of ingredients above everything else in the formulation process.
Where are your products made?
Our products are made in the United States to the GMP code of conduct.
We source only the highest quality global ingredients for our products and we are continually updating our product range to ensure that only the highest quality ingredients make it into our products.
What are your capsules made from?
We use natural plant fibre capsules which are vegan-friendly.
Are your products suitable for children?
Unfortunately, our products are formulated for adults aged 18+.
Do you test products on animals?
Absolutely not! We love all furry creatures all of our products are cruelty-free.
We never test on animals & we don't work with any manufacturing partners who do also.
Are your products non-GMO?
Yes all products are free from genetic modification & do not contain any ingredients derived from GMOs.
What are GMP standards?
Good manufacturing practice (GMP) standards are a strict code of conduct that manufacturers adhere to when manufacturing food supplements.
They state that products must:
- Be of consistent high quality
- Be appropriate to their intended use
- Meet the requirements of the marketing authorisation (MA) or product specification.
More information can be found regarding the inspections and checks carried out for GMP standards can be found here.
Can I buy your products in a shop?
Our products are only sold on this website and on Amazon UK at this currently time so the only place you can buy them is right here.
RETURNS
What is your returns policy?
At this time, Puro Labs Inc does not offer the possibility to return a product.
PUROLABS
Where are you based?
Our primary office in the United States is located at 1317 Edgewater Dr #2535, Orlando FL 32804.
How can I unsubscribe from your mailing list?
You can unsubscribe from our newsletter by clicking the Unsubscribe link found at the bottom of our emails.
Once your request is processed, you will not receive any further email correspondence from us in future.
If you have any issues, please get in touch with our team at support@purolabs.com
Why should I join your email newsletter?
You'll receive helpful information, special discounts & the occasional health and wellness tip.
We never spam and we don't pass your details to third-party marketers.